Raquel's Skin Care Centre (1249 reviews)

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Was generally happy with the service - I just felt a little rushed as the next appointment had arrived while I was still having my service..

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Eyebrow wax and tint was completely uneven.

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I felt very rushed in my appointment the lady who did my waxing kept hurrying me.

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I was hurt a little bit by the waxer. I was also overcharged.

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Unfortunately the first negative experience I've had in 10 years at Racquels. A staff member who did not listen to my request (I asked for my chin not be done, and even after the wax was put on, she waxed anyway instead of removing with water), and seemed to be inexperienced in waxing eyebrows - which turned out to be a painful (which I informed her of at the time) and dissatisfying appointment. My face is now swollen and red. Eyes and the surrounding skin are one of the most sensitive areas of the face and should not be repeatedly touched and combed after waxing. Nor should repeated plucking of skin (her technique was incredibly painful - fast rather than focussed on hairs). I am not sure if this has deterred me from using Racquels again after 10 years of custom, but certainly will not book with that same staff member again.

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Waited so long when on bed after shown to room and she finished 5 mins early so wasn't an hour of treatment she took 5 dollars off treatment at end but I would have preferred not looking at my watch and feeling frustrated .also her greeting was very poor when I arrived