Rouge Beauty Therapy (1178 reviews)

Comment

My Mother and I arrived early (15 mins before schedule time) and sat in a room with no appeal. The music playing the whole time was inappropriate and loud, not what we are use to. We paid for a classic facial (60 mins) and shoulder, neck and back massage (30 mins), $150. We were called in for our treatment just after the appointment time and taken to our beauty room and advised to undress and then get under the towel ready for treatment. It seemed like eternity before my Therapist came back to the room to commence treatment, I actually thought of getting up and checking where She got to (after treatment my Mother told me, She checked her watch and it was about 10 mins before Therapist came back in). My Mother told me She said something to the Therapist about the long wait and hence why my Mother came out of the treatment room 10 to 15 minutes longer than me. I could hear them talking and laughing when I was waiting for my treatment to commence. There was a time where I was left for sometime during treatment and felt I could have been treated to a head massage etc. My treatment concluded around 5 mins before time was up. I was really looking forward to my treatment and yes it was relaxing and the Therapist was good but I felt totally ripped off of time for my $150. This should have been the hour and a half but was probably around an hour and 10. I am a Beauty Therapist as well and have worked in 5 star salons for exclusive hotels and would never leave a client or short cut their treatment. My Mother and I won’t be back.

Comment

The make up artists was 20 minutes late to begin and did not apologise for being late which left me unable to attend my hair appointment and missed it. My partner who had been outside came inside to talk to me and give me the car key before he went and got a coffee and he told me after my appointment that when he had walked in she had been quite rude to him outside the salon and then inside. The lashes were glued to my eyelids and not my lashes which cause me a significant amount of discomfort and irritation to my eyes. The make up did not match my skin colour at all and my face was a completely different shade to my neck and almost fake tan in appearance. This look was meant to be just a natural look which turned into nothing like the photo I showed her and I looked quite fake and mismatched. The look I showed her had a very simply thin line for eyeliner used but the make up that was done to my face half of my eyelid was cover with thick black eyeliner. The eyeshadow had not been blended correctly and look messy. The overall make up was not blended correctly and looked blotchey. At my event I had to wear sunglasses to cover my face as I was so embarrassed with how I looked and had comments amount how awful my make up looked. I didn’t feel like I could tell her how I felt at the time when she asked me as I felt uncomfortable.