Oasis Skin and Body Spa (903 reviews)

Comment

I always love the experience at the Royal. There was a client next to my room they was loud and constantly talking . It spoilt the experience as it was rather annoying. The facial was wonderful and the service nice. The girl who arranged the payment wasn’t experienced and made several mistakes .. added to a negative to the holistic appeal. I am only being critical because I am an advocate and love going to the Royal however it’s time to refresh, The experience in the room is perfect however the over all ambience of the experience needs a lot of work.

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The food was stale and there was not much of it there for $200. Our organiser had to ask several times for food and drinks that where included

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I was very disappointed that I had to pay extra to use a gift voucher just because it was a couple of months out of date. Gift vouchers should have at least 12 months to use them

Comment

Lovely salon however, no soft music was playing nor were there any nice smellies - ie candles or oil burners, which I usually associate with a day spa. Found a used snotty tissue in the pocket of the robe which made be question the hygiene practices, then I realised that a client could have hung it back up in the changing room. Perhaps telling people to place the robe in the hamper would stop this. No product recommendations were given by my therapist, however another person in the salon gave same great advice as she happened to overhear the conversation.

Comment

It was disappointing, after notifying that I would be late for my appointment and my daughter who also had an appointment for the same time, had arrived on time, that we were both rushed through our experience. We were told there was no time to change into the robes, etc as it would take time away from our experience. I note that I was late for my appointment, however when I notified that I would be late was never informed that I wouldn't get the experience that I was entitled to. When I made the booking I was told that we would have time in the spa (complimentary) after our treatment. This was not offered to us on the day. I had booked in for a full body massage and then asked if that was what I wanted, which I confirmed as did my daughter prior to me arriving, however, I got a facial instead. The facial was lovely, but I really needed the massage as had been under a lot of stress. I guess my experience didn't meet my expectiation from an expensive Day Spa. Cheers, Helen

Comment

Little disappointed as was told we would have been given a glass of bubbles at end if treatment as we had booked a group booking but no we wee not offered anything. Friend was not told if extra charge to her treatment until paymebtbws asked . Maybe therapist was lovely however overall experience was not up to standard as expected a little disappointed sorry considering we were on a group booking and it was but felt special and all . :(