Saltair Day Spa Torquay (3230 reviews)

Comment

I arrived for my appointment and was told that my appointment was actually at 11 however my confirmation text told me 9.45. They explained that it must have been changed but then I never received a call. I had to wait 20 minutes for somebody to come in early. I had other things planned for the day so this was not ideal to have to wait. I also wasn’t offered to add any extras onto my massage like I have the other 3 times I have been there and it felt very rushed

Comment

While the overall service etc was high quality. We were booked in for 4:00 for an hour massage. We arrived just before 3:45 and filled in the survey drank our tea / water in a room clearly not designed for 6-7 - I understand Sat afternoon is busy. We were walked around to our room just before 4:00 then the oil smell test then changing etc - after 4:00 when our 1hr massage began. The massage was lovely but when we finished changed and walked around and drank our water and returned to our car I noted that the time was 5:01. In effect we received an approx 45 min massage at most for our $99 - not value for money especially considering Saltair is more expensive than other Torquay Spa/ Massage centres in Torquay In future I would probably go to a centre in central Torquay as it was cheaper (minimally) but gave the full time of the massage making it better value for money