Saltair Day Spa Torquay (3230 reviews)

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Olivia was fantastic

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Staff were lovely. Service was fantastic. Very relaxing.

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My first visit at SaltAir Spa (50 Ashmore Road Torquay) for a Day Spa Package exceeded my expectation regarding Skin cleansing and friendly/relaxing treatment. However, I visited SaltAir yesterday 28/6/21 a second time for a Deluxe Facial Treatment and was disappointed. The treatment was executed by Spa Therapist’s name ‘Tara’: 1) Uncomfortable strong pressure was used for the head massage especially at the temples and the nape of the neck. 2) Although I requested to ease the pressure, the treatment was changed for about a minute before high finger pressure was used again. 3) During the massage hair was pulled as the fingers were moved from one spot to the next without untangling the hair first. 4) While wiping the face with hot towels, on 3 occasions the towels were placed over the nose instead of leaving it uncovered. 5) The height-adjustable treatment table was incorrectly operated 2 times. 6) Repeatedly, towels and blankets were readjusted on face and body on a rough manner. 7) At the end of the treatment, there was a so much of an oily layer left on the face that it dripped on my shoulders while getting dressed. 8) I had to use an extra towel to wipe the excess down, and when I mentioned it to the Therapist I received just a giggling for her and two more employees. 9) At no time did the facial nor the massage feel relaxing or executed in a caring way. 10) One day later, the temples still hurt due of the mistreatment. The SaltAir experience was blemished as one Spa Therapist’s put much effort into making me as a customer unwanted and unrespected.

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Absolutely loved our couples pamper package with Amelia and Jenna. They were both extremely professional and informative. Will definitely be back in no time for another visit. Thank you to all the lovely ladies at Saltair Spa Torquay.

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Absolutely loved my time at Saltair this weekend. The staff were phenomenal and really made the experience for me. Everyone were super friendly and made it a real tailored experience, I didn't feel rushed out at the end and was made to feel really welcome. I will say however, the facility itself was a little disappointing, all the beat up cars and things around the facility took away from the experience I was hoping for. I also found it a tad hard to find with the poor signage. Once inside the facility is gorgeous and I really loved the natural views.

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Amelia was just lovely, as was the receptionist,also the other girls. I didn’t have to pay, some of my grandchildren gave me gift voucher, I’ll be suggesting they do that again! Sincerely Dot