Saltair Day Spa Torquay (3230 reviews)

Comment

The reason ld say average is the massage was ok l had an extra add on Which was a sculp massage There wasn’t basically the marocon oil was put in my hair and see u later All good The girl was lovely but an average treatment I do hv wkly treatments so comparing what l get wkly :,,

Comment

Unfortunately this was my third visit, the first was brilliant, second time eh, third time forget it. The facial was a combination of slapping on and off product with unsure hand strokes. My face and hair was left greasy, I was freezing in the room and the relaxation massage was anything but relaxing. Strokes were unfinished and rushed, forearms and elbows should not be used in a relax massage unless deep therapy requested which ironically. I requested quite the opposite.....light and gentle especially the head but alas all that B.S discussion at the start was for no purpose. Will never be returning and I they may want to rethink their training!

Comment

While the overall service etc was high quality. We were booked in for 4:00 for an hour massage. We arrived just before 3:45 and filled in the survey drank our tea / water in a room clearly not designed for 6-7 - I understand Sat afternoon is busy. We were walked around to our room just before 4:00 then the oil smell test then changing etc - after 4:00 when our 1hr massage began. The massage was lovely but when we finished changed and walked around and drank our water and returned to our car I noted that the time was 5:01. In effect we received an approx 45 min massage at most for our $99 - not value for money especially considering Saltair is more expensive than other Torquay Spa/ Massage centres in Torquay In future I would probably go to a centre in central Torquay as it was cheaper (minimally) but gave the full time of the massage making it better value for money

Comment

I arrived for my appointment and was told that my appointment was actually at 11 however my confirmation text told me 9.45. They explained that it must have been changed but then I never received a call. I had to wait 20 minutes for somebody to come in early. I had other things planned for the day so this was not ideal to have to wait. I also wasn’t offered to add any extras onto my massage like I have the other 3 times I have been there and it felt very rushed

Comment

I booked in on the phone for 10:30am appointment and was told to come 15 minutes early to fill in paperwork, my reminder text a few days before also stated 10:30 and I confirmed. Then when I arrived this morning at 10:15 to start filling in paperwork before appointment they said the appointment was for 10:15! I showed them my text message which said 10:30, there was no immediate remedy or fix. I just went into the massage quickly and was only given a 45 minute massage as they obviously booked someone after me. As such I paid for a 60 minute massage and received 45 minutes I don’t think that is value for money.

Comment

Hi, I'd like to give some feedback about my treatment I had recently at saltair. As lovely as it was there were a coupleof negative / uncomfortable parts to the treatment that I'd like to inform you of for future treatments given to pregnant clients. As I was roughly 34 weeks pregnant when I had the treatment I was fairly big and heavy so it was hard when I was turned on my back for a long period of the treatment (1 -1 1/2 hrs) with a big hole where my belly was supposed to go and the weight of my belly towards the end was putting pressure on my back as the hole was not filled in. Also once the treatment was finished I was left in the room alone to attempt to get up off my back off the table that was slightly tilted which caused me to strain my belly as I was getting up. I write this email for feedback for the staff as I understand that those who have not been pregnant may not understand the difficulties we sometimes face. The kind lady that did my treatment was great although a couple of slight adjustments would have made my experience there so much more enjoyable.