Saltair Day Spa Torquay (3230 reviews)

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Massage quality was great, environment very cold. Found it hard to relax as I tried to stay warm during treatment.

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It was extremely noisey today from staff chatter in the hallway during my treatment and the constant banging of the doors of people coming in and out. I really needed a relaxing massage and it was totally spoilt by all the noise.

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The service from your receptionist was disappointing. On arrival I checked the details of my appointment and identified that I had booked a deep tissue massage and a tailored, however was booked in for a package that only had a therapeutic massage. The receptionist was not warm at all. Her overall response was that I had to take the booking as there was a therapist booked now. When I later said that I didn't want that as it's not what I booked she said I could leave the massage but still had to do the facial. Given this was an error at your end this response was disappointing. I had booked a 2 HR treatment and that was what I wanted. Recognition of error and an apology for the inconvenience would have gone a long way. This whole encounter left me irritated walking into my session rather than relaxed and excited. Overall, exceptionally disappointed with your receptionists managing of this situation.

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The service was not the best I have received in past occasions. the therapist seemed to be going through the motions only. I have had better massages from other places for less money. Was not impressed at all and quite disappointed.

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I had a 60 minute therapeutic massage. The room was cold, the oils were not prewarmed and I was cold through the whole experience. The girl who did my massage was lovely and friendly but was clearly operating within the parameters of her training. For the cost, I would expect a warm room, the oil to be heated and to be asked if I’m warm enough during the experience. The only reprieve was the lovely warm towel that was applied a couple of times on my feet and back. Unfortunately the temp issue ruined my experience ☹️

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My first visit at SaltAir Spa (50 Ashmore Road Torquay) for a Day Spa Package exceeded my expectation regarding Skin cleansing and friendly/relaxing treatment. However, I visited SaltAir yesterday 28/6/21 a second time for a Deluxe Facial Treatment and was disappointed. The treatment was executed by Spa Therapist’s name ‘Tara’: 1) Uncomfortable strong pressure was used for the head massage especially at the temples and the nape of the neck. 2) Although I requested to ease the pressure, the treatment was changed for about a minute before high finger pressure was used again. 3) During the massage hair was pulled as the fingers were moved from one spot to the next without untangling the hair first. 4) While wiping the face with hot towels, on 3 occasions the towels were placed over the nose instead of leaving it uncovered. 5) The height-adjustable treatment table was incorrectly operated 2 times. 6) Repeatedly, towels and blankets were readjusted on face and body on a rough manner. 7) At the end of the treatment, there was a so much of an oily layer left on the face that it dripped on my shoulders while getting dressed. 8) I had to use an extra towel to wipe the excess down, and when I mentioned it to the Therapist I received just a giggling for her and two more employees. 9) At no time did the facial nor the massage feel relaxing or executed in a caring way. 10) One day later, the temples still hurt due of the mistreatment. The SaltAir experience was blemished as one Spa Therapist’s put much effort into making me as a customer unwanted and unrespected.