Savoy Day Spa (380 reviews)

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The experience felt a little bit impersonal. There was little communication so I was left feeling a little confused. My shoulder and neck were quite sore after. Overall it was a good experience I just think there could have been some improvements.

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Unfortunately the experience this time was not as good as the previous time. For an eyelash and eyebrow tint I would have thought any employee could manage that but no. There was no skin protection applies and I figured that the therapist was extra careful and skilled. I didn’t notice in the mirror when shown and wondered why people were looking at me strange in the street. When I got in the car I could t believe the amount of colour stain I had around my eyebrows. I had to come home and use alcohol wipes to remove it. Fortunately some of it came off and I now don’t look hideous.

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I was treated lovely, but I purchased and paid a lot of money for a relaxation massage and a head massage with the idea that it would be relaxing. The time was consumed with questions about my life and talking about the masseuse's life, not providing an experience to full relax and zone out.

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1. There is no special table for pregnancy massage. It is quite uncomfortable to lie on blocks covered by towels 2. Towels and a rob have a specific smell, white towels are grey... 3. Floor is dirty

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I was unable to do anything after my nail polish was applied as it was so wet. I hadn’t fully dressed after my massage so was forced to carry clothes items that were impossible to put on without ruining my nails. I had to go and buy a product to aid in speeding up the drying process.

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Recently came in for a pregnancy massage which was a gift from some girlfriends for my birthday. It was my first time at Savoy and I have to be honest, I was very disappointed. The vibe isn’t one of a relaxing day spa, I felt staff weren’t overly confident and I was surprised that medical details and preferences weren’t asked of me which I thought would have been very important to make sure the best experience was provided. The bathrooms had pool equipment everywhere in there which I thought wasn’t a very professional look. When I was shown to the room where I was having my massage, I was shocked to find tatty, stained towels on the bed and some were even ripped. I also noticed that the oil which was used on me for the massage the therapist was using from out of a coffee mug... For a day spa that has been around for many years, I thought it would have been run more professionally and have really nail what a day spa is about... I unfortunately won’t be back and nor will I be recommending.