Savoy Day Spa (380 reviews)

Comment

I purchased the Queen for a Day package and can only say I was extremely disappointed. It began with being charged a surcharge for using gift vouchers and continued. Of the two spas, one was filthy with numerous 'floaties' in the murky water. The second was inhabited by a rather large man who had no intention of sharing the facility, spreading himself across it. I decided to have a swim while I was waiting, but the water was so cold I didn't stay in the pool for long (a regular user - she was equipped with her pool noodle - spoke to reception about both of these issues). From there, I eventually had about 10 mins spa time after the 'hog' had vacated, before I had to shower for my massage. The massage itself was lovely, but the room was so cold I was shivering throughout and had goosebumps,negating the benefits of the massage. The treatment also included a mini manicure, which was so badly done it smudged later when I was dressing. I would suggest removing this as part of the package if a 'nail dryer' isn't used. To complete the experience, and in no way the fault of Savoy Day Spa but indicative of the day (which is actually 2.5hrs despite the name of the treatment), another lady had a medical episode in the change room. As a result, as I was attempting to dress in the limited space (she was lying on the floor in front of the clothing lockers with a friend assisting her) the paramedics arrived, so I was then 'caught short' in front of these two males, who then needed the floor space where I was standing to attend to their patient. I ended up in the toilet area. Again, no one's fault, but not what I expected under the heading of Queen for a Day. As this was a cost of almost $300 (with surcharge), I have to say I was left feeling very underwhelmed.

Comment

Naomi was kind and professional. The treatment was easy and lovely. Would definitely return again if I was a local.

Comment

We were running late which was our fault but felt like we were the worst people for being late due to the attitude of staff

Comment

Hi there Was rather disappointed in the room we were put in. It was like a little closet - no ambiance. I have frequented other spas and the quality of this one was on the lower side. Both myself and my friend had a tip to toe package which included a manicure. Mine came off as I was dressing with my friends coming off the next day. Don't offer it if you are not going to do a quality job. The lady told us to report my nails to reception which we did and was greeted with a thanks for letting us know???? No one spoke to me about what products I would like to use for my facial and no products were discussed afterwards.

Comment

I was charged for wax, facial and massage but only revived wax and facial

Comment

I was treated lovely, but I purchased and paid a lot of money for a relaxation massage and a head massage with the idea that it would be relaxing. The time was consumed with questions about my life and talking about the masseuse's life, not providing an experience to full relax and zone out.