Savoy Day Spa (380 reviews)

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Hi there Was rather disappointed in the room we were put in. It was like a little closet - no ambiance. I have frequented other spas and the quality of this one was on the lower side. Both myself and my friend had a tip to toe package which included a manicure. Mine came off as I was dressing with my friends coming off the next day. Don't offer it if you are not going to do a quality job. The lady told us to report my nails to reception which we did and was greeted with a thanks for letting us know???? No one spoke to me about what products I would like to use for my facial and no products were discussed afterwards.

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The room where I had myassage was not nice. Lots of equipment cables on the floor, even bothering the massage therapist to move around freely. That can even be seen as a work and safety issue and a possible source for hazard. The floor was dirty, the room very small. It really affected the quality of my experience. This is one of the room downstairs just next to the sauna area. The massage was ok, but not great. I didn’t like the way the therapist conducted it, asking me many times along the massage what to do and which areas to focus, when I actually said and explained it before the start of the treatment. The massage was good overall and I would definitely not come back with the same person. This is really supposed to be a constructive feedback for the business. I am not trying to be mean and didn’t want to have my feedback public. But I didn’t find a way to send it direct to Savoy. I am sure they have good massage therapists and in previous experience I have been in better rooms. So I was just not lucky this time. But maybe the possibility of ‘being unlucky’ in a visit is something that should not exist. I hope my next visit is better.

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The ladies at front desk were amazing and incredibly Lovely The staff member giving the massage was nice enough but It certainly wasn’t the greatest massage I have had for the $$$ felt rushed, lacked class and quality Probably Wouldn’t come back.

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I purchased the Queen for a Day package and can only say I was extremely disappointed. It began with being charged a surcharge for using gift vouchers and continued. Of the two spas, one was filthy with numerous 'floaties' in the murky water. The second was inhabited by a rather large man who had no intention of sharing the facility, spreading himself across it. I decided to have a swim while I was waiting, but the water was so cold I didn't stay in the pool for long (a regular user - she was equipped with her pool noodle - spoke to reception about both of these issues). From there, I eventually had about 10 mins spa time after the 'hog' had vacated, before I had to shower for my massage. The massage itself was lovely, but the room was so cold I was shivering throughout and had goosebumps,negating the benefits of the massage. The treatment also included a mini manicure, which was so badly done it smudged later when I was dressing. I would suggest removing this as part of the package if a 'nail dryer' isn't used. To complete the experience, and in no way the fault of Savoy Day Spa but indicative of the day (which is actually 2.5hrs despite the name of the treatment), another lady had a medical episode in the change room. As a result, as I was attempting to dress in the limited space (she was lying on the floor in front of the clothing lockers with a friend assisting her) the paramedics arrived, so I was then 'caught short' in front of these two males, who then needed the floor space where I was standing to attend to their patient. I ended up in the toilet area. Again, no one's fault, but not what I expected under the heading of Queen for a Day. As this was a cost of almost $300 (with surcharge), I have to say I was left feeling very underwhelmed.

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Unfortunately I felt that the pedicure service was poor value for money. A simple Pedi on a Sunday cost over $90, however there was limited and outdated colour options for the polush, and the room was small and uncomfortably hot. The facility bathrooms and waiting area were damp and lacked fresh air due to the pools.

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Recently came in for a pregnancy massage which was a gift from some girlfriends for my birthday. It was my first time at Savoy and I have to be honest, I was very disappointed. The vibe isn’t one of a relaxing day spa, I felt staff weren’t overly confident and I was surprised that medical details and preferences weren’t asked of me which I thought would have been very important to make sure the best experience was provided. The bathrooms had pool equipment everywhere in there which I thought wasn’t a very professional look. When I was shown to the room where I was having my massage, I was shocked to find tatty, stained towels on the bed and some were even ripped. I also noticed that the oil which was used on me for the massage the therapist was using from out of a coffee mug... For a day spa that has been around for many years, I thought it would have been run more professionally and have really nail what a day spa is about... I unfortunately won’t be back and nor will I be recommending.