Shampers@Three (2795 reviews)

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I always founded staff , Like Joe lovely and welcoming. I had a difficult time this tues. Hairdresser was good at hair and that's wasn't my problem. Her attitude towards me was unsettling and different. I just wanted to leave asap.

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Not totally happy withg outcome hair was not as I expected. Though salon did try and rectify problem at the time.

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Was welcomed beautifully on arrival. Offered a coffee which was lovely. Told the hair stylist that i recently had my hair lightened and didn’t want to go too dark. Gave the colour code that was given to me by my previous hair stylist in Perth (# 6 on roots and # 8 toner). Advised the hair stylist that I wanted the same colour. She mixed up the colour and applied. As it was developing I could see that it was very very dark on both roots and ends. Asked the hair stylist what colour code it was and she went a darker shade (#5 on roots). Really wasn’t happy as previously spent over 5 hours lightening my hair in a Perth and cost a lot of money. There was no consideration for what I wanted as the client and i even gave the numbers of the colour done previously to avoid this happening. Now it is back to very dark again and I have to pay a lot to fix it. Unfortunately won’t be back.

Comment

Unfortunately a negative experience for me today. When I arrived it took 20 mins before someone served me. Only to then be told I was 15 minutes late for my appt but they would see what they could do to fit me in. When I showed my confirmation text message stating that I in fact was there on time I was met with oh well we don't know how that happened. Whilst I still had my cut and colour completed and I do love it, the situation (waiting 45 mins before the hairdresser touched my head) and the way I was made to feel is enough to make me try a different salon next time.