The Basin Haircutters (2864 reviews)

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Absolutely love the service and professionalism that Susan gives me. She’s amazing and have never had such a great hairdresser. The experience at the basin was terrific from the girl washing my hair also. I did find it awkward however that she was told to move me to another basin because the massage chair was making noise. The instructions she was given wasn’t overly subtle. The last three visits have seen me put in a chair that doesn’t work. Maybe time to invest in some new chairs rather than making customers feel like they’re annoying if they want the massage chair that works. Customers are paying a premium in your salon so it’s not unreasonable to expect a more professional level of equipment available.

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A great experience from initial appointment booking via phone, through to walking out the door with a new style that I love.

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Always enjoy my 'debrief' at the hairdresser Love Mandy Loved the scalp massage - never long enough Enjoy a nice coffee My trip to the hairdresser is always something I look forward to

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I had a wonderful experience - my stylist was Taylor she was so professional and welcoming! She understood what I wanted to achieve and helped me understand how we could achieve it. I’ve never had a hairdresser sit down and listen to what I wanted, what my end goal was and go through pinterest pictures to get a proper understanding. The whole team seemed really happy to be there, which was nice to be around! I had even made an error on my online booking but at no point was that an issue - really great relaxing experience :) x

Comment

I have been having my hair done at the Basin for 12 years and it has always been a "look forward" to experience. In that time I have had my hair done by many different staff members and have never had cause to complain, The "Basin experience" has always been a 10/10 one as the staff make all their clients feel special and pampered.

Comment

always a pleasure.... even after 8 weeks, my style looked phenomenal (albeit with a few greys popping through)and lots of hair... a sign of a great hair style if people comment on how good it looks when it is due for a cut.... feel a million dollars (as does my hair ) after the treatment today.... love my visits to the Basin