Victoria's Cosmetic Medical Clinic (3268 reviews)

Response from Victoria's Cosmetic Medical Clinic

Dear Bronwyn, In response to your feedback on My Local salon.com Firstly I wish to thank you on the very nice comments in regards to our clinic being of very high quality and very well groomed and extremely professional staff. I am also so very pleased that you have told your friends about the above as well. You seem to be a little dissatisfied in regards to our pricing and have compared us to the treatments that you had received in Koh Samui. I would like to point out that you had a specialised A.S.A.P. facial which is charged at the recommended price of $135.00 plus a pedicure at the cost of $55.00. The total cost of this treatment being $190.00. You were here for a total of one hour and forty five minutes. For this facial the procedure and amount of product is strictly in align with what the A.S.A.P. skin care company have recommended. We have very strict policies to abide by when using these products. Your pedicure was a standard pedicure and very comparable in price with all salons and clinics in Australia. In relation to your daughter, she had an A.S.A.P. Hydration Facial at a cost of $90.00 followed by a standard pedicure costing $55.00. Your daughter was here for a total of one hour and forty five minutes. The same standard of policy and procedures apply to her facial and pedicure as above. I would also like to point out that the wages in Koh Samui are very much lower than here in Australia and as you stated I have very professional and well groomed staff and as being a professional woman yourself must understand that to keep good staff is not cheap by any means. The total costs of your treatments were $335.00 and you were both here for a total of three and a half hours. Cost of wages product and overheads need to be taken into consideration here and at the end of the day there does need to be some profit to make the clinic viable. I have developed Victoria's Clinic from the very beginning and am not about to make any decisions lightly. The decision to cease reward points has been a management decision and not made because as you stated that my “business is obviously in decline”. In fact it is to the contrary. You also stated that our “opening hours are lessening”. We are open most weekdays until 8pm to allow for people like yourself to come in after hours. Our Saturday trading will recommence in October for the lead up to Christmas. I feel very strongly that all my staff need to have quality family time and the uninterrupted weekend is the best time for this. I also make sure that none of my staff work on the Saturday of a long weekend. In regards to your statement about our clients not having any incentive to visit us in the future. I believe that we offer a service of very high standard and have done so for the past 11 years. We have loyal clients whom have been coming to us all this time. I do not think they will stop doing so just because they do not receive loyalty points. Bronwyn my promise to you is that I will still be here in not one year from now but ten years from now. I have no intention of going anywhere; I am a very smart business woman. I look forward to welcoming you in the future at Victoria's Cosmetic Medical Clinic. Kind Regards Anne Talbot Clinic Owner/Manager Victoria's Cosmetic Medical Clinic

Posted on 13 Aug 2013

Response from Victoria's Cosmetic Medical Clinic

Penny thank you so much for the wonderful comments and positive rating! We are so glad that you felt comfortable at your appointment. It is normal for people to feel nervous their first time, its so good to hear that you were impressed and will recommend us to others! We look forward to seeing you again soon. Thank you again - Cassandra

Posted on 09 Aug 2013