Victoria's Cosmetic Medical Clinic (3267 reviews)

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Always on time, products are great Victoria's always goes the extra mile.

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Wonderful staff in Launceston

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Vanessa is professional, friendly, takes pride in her work, great sense of humour, positive and kind.

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I do miss having normal trashy magazines to read while waiting. Cosmetic surgery ones aren't really for me!

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My daughter and I thought your clinic/salon was of extremely high quality and we both felt that your staff were very well groomed and extremely professional.The premises looked spotless and world class and you should be congratulated on that. I have told my friends and family of the high standard of your clinic and have told them that if we could afford to, we would visit your business as often as we could. I was given a $100 voucher and quoted $225 extra, but then my daughter was charged $235 with the voucher?? Having just been to Koh Samui and stayed at a spa resort where we had every treatment imaginable with the top products for virtually very little money, I felt that your quality was high and very professional but your prices were very, very expensive for the amount of product that you used and the amount of time your professional staff worked on us.(considering also the local prices on the north west coast). If I wanted to do a cosmetic treatment I would feel comfortable coming back to you, but, would have to compare with other businesses for level of value, before I booked again with you. I feel your prices are way to high for the Tasmanian market. Would it not be better to be a bit less in price and then be booked out months in advance, therefore guaranteeing the longevity and economic success of the business that you have so obviously put your heart and soul into? It was somewhat disturbing for me to discover that when I rang and made the appointments that the opening times on the brochure that was sent along with the voucher had lessened and changed and today I got an email stating that the loyalty program was being discontinued. That would be very disappointing for loyal clients who had a number of points to cash in on future treatments and their loyalty to your business has been betrayed. I have to say that you do not offer your clients any confidence in frequenting your business in the future...why would they??? Please just think about it for a minute. You have excellent staff and your premises are world class. You have worked hard but your business is obviously in decline if your opening hours are lessening, you are closed on the weekends (when working women like me who work more than 50 hours a week are able to do the things they cant through the week, and you are cancelling your loyalty program. What you have created is wonderful and really needed here. Please rethink your strategy. I would love to see that you are still in business and earning obscene profits in a year from now. Bronwyn Nichols

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Please note: In the above questions, I have rated Hannah as she is the only staff member I see. The question in relation to "Value for money" is no reflection on Hannah what so ever as I am sure she is not responsible for the pricing of products and services. You have outstanding staff in Hannah who deserves reward and recognition for her skills both as a technician and for her ability to provide customer satisfaction. After moving back to Tasmania and needing to find a new technician, Hannah's care factor, ability to listen and her ability to take on board feedback was fantastic, hence she is the reason I return to Victoria's. I have had nails on for 14 years and finding someone new is always a challenge, as I have VERY high expectations and can be hard to please. After having a technician in Wagga for the last 3 years, I have found Victoria's to be comparatively very expensive. I paid $45 for a French backfill (more if tips required, $3 extra for colour, REPAIR $7). This was done by a VERY HIGHLY competent technician who is a teacher in her profession and extremely hard to get appointments with (took me 2 years). Hence the lower price meant I was able to have my nails done every 3 weeks, for roughly the same yearly price as every 4 weeks at Victoria's.. When nails are done more frequently, they look nicer and I found I had far fewer breakages and less lifting as they were always in good repair. I also felt better. I have found Vitoria's have a low focus on nails (nothing to do with Hannah... this opinion is based on lack of product choice e.g. colours, nail art etc)The only reason I return Victoria's is Hannah, this is due to her high level of competence and focus on her work. Again she should be rewarded for her amazing efforts and high care factor.. I feel Hannah would excel even further with the opportunity to increase / further her skills in nails as I feel she is a staff member to be retained and respected. She is therefore now my technician of choice and someone who I have no hesitation in recommending to others who comment on my nails :)