Wellsprings Day Spa (5047 reviews)

Comment

Service provided was excellent, the caring approach and availability of the personal lockers is great

Comment

Really happy with my eyelash lift, brow tint, hair foils and cut. The environment was beautiful and everyone was lovely.

Comment

I have been a client of well springs for around 10 years. For convenience I have always booked my next appointment in advance after each visit. I have never "not showed" for my appointment. They now have a policy that requires a $50.00 deposit which you loose in the event of a "no show". Fair enough for new customers, garbage for a long term client like myself. This morning I woke with a migraine headache so rang to cancel todays haircut and wax, and was told very abruptly it was going to cost me $60.00 fine for cancelling. I rang early in the morning for a 4.30pm appointment. This is completely unfair treatment of a long term customer!!!So rather than loose $60.00 I rang back and decided to brave through the appointment for my hair only. When my husband picked me up following the visit I was in tears because I was made to feel like a criminal for being ill with a headache. Your business needs to look hard at its attitude of its front of shop staff toward loyal customers like myself. My hair dresser is beautiful and brilliant and knew nothing of the way I was treated by your booking staff.