Wellsprings Day Spa (5046 reviews)

Comment

The hairdresser did a great job with foiling my very thick hair. However there was some miscommunication with the toner ( I wasn't even asked she just chose) and I dont like the colour its too warm. I also wasn't told it was an extra $50 for a treatment just that I was having it. Service cost $435 which I wasn't told until paying- was way over my budget and I won't be going back based on price unfortunately.

Comment

I had a lovely pedicure today. Unfortunately I have been terribly upset since. I was charged a cancellation fee for having to re appoint from a previous appointment I was unable to keep due to ill health. I had called three times the previous day to re appoint but was the phone went unanswered and there wasn’t a recording that I could leave a message. When I called first thing the following morning, the girl I spoke to said I wouldn’t e charged the cancellation fee after I explained to her of what I had tried to do. I have been a client for many years. Today has upset me greatly. I fully appreciate that you have a business to run and can’t afford to have people cancel at late notice. Fully understand that. What is upsetting is that I actually did try to re appoint, but if I can’t leave a message then it’s impossible to give notice. I was suffering from a migraine. I don’t have control of these. I had a stroke nearly two years ago and as a result I have a permanent brain injury. This leaves me with constant headaches, anxiety and depression. I try really hard to live a normal life, but I can tell you it’s a bloody struggle. Today’s extra $50 charge on top of a $115 treatment was more than upsetting to say the least.

Comment

The spa itself and staff were all lovely. However, I had my nails done and within the week they were starting to peel and had little spots in them and I don’t believe my voucher was honoured properly. Otherwise was a nice visit.

Comment

Although my hair feels nice, and the colour would be pretty if it was what I was after.... but I’m disappointed massively with the colour. I walked in after having a hair consultation 2 weeks ago to make my blonde a little more natural. A sunkissed blonde look. Natural looking as I could get it with my actual hair (dark blonde) I’ve walled out with a light brown with very very slight blonde undertone in the right light. I even showed her photos of what I was after. Fair to say what I’ve left with is not even remotely close and will take a lot of getting used to. Unsure if I’ll be back. $200 for a hair job that was t what I wanted is a little disappointing