Wellsprings Day Spa (5019 reviews)

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Exceptional service

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I went in with 2 potential hairstyles that I would have liked and each option I asked for was completely shut down. I explained how I wanted something different and I tried to explain a haircut that I had in the past which I really liked but I left with the exact same haircut as I walked in with. The hairdresser didn’t listen to what I wanted at all, didn’t pay attention to why I wanted it and didn’t offer an alternative. I know my hair, I live with it everyday and I know what suits, but when you get shut down and told it’s fine the way it is, it’s really upsetting. My exact same haircut with just a trim was not worth the $120.00 and unhelpful staff member

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What a lovely way to start the day, with a relaxing aroma massage. I loved the serenity lounge prior to the massage and was able to purchase my chosen scent in a product to take home.

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I was roughly 20 minutes it’s my massage when it was interrupted that my massage therapist had the wrong client which was fine mistakes happen, but she also said out loud that it stuffs everything up and everything will be messed up and I immediately felt upset and like it was my fault and couldn’t relax after that, I had a new massage therapist take over which was okay but she started on my legs when I had just had the first massage therapist spend 10 minutes on my left side of my back so my right side wasn’t touched and left with a really stiff richt side and relaxed left side I didn’t get a finished back massage which was my main tension area as I disclosed to my first massage therapist, so I don’t think there was any communication between the massage therapist on what section was completed etc, katlyen my second therapist did her job well I can’t fault the massage she completed but he techniques from the First Lady and katelyn felt so different I didn’t get to feel relaxed during the massage just from the First Lady saying them things out loud which she probably didn’t realise how it might of made me feel, at the end katelyn said I had a birthday voucher but then a second lady that came off sort of rude and said no because I didn’t tick emails even tho I was still subscribed to sms and post and I usually always receive my birthday vouchers every year so even tho I had one I wasn’t allowed to use it, I just felt like the money wasn’t worth wait I experienced today and I will most likely not return, my anxiety is worse then what I went in with and didn’t feel like I left relaxed at all, but Thankyou to katlyn for a nice massage from what she had to do and take over.

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I love Megan (I think that’s her name), she lovely efficient and makes me feel extremely comfortable, sonething I haven’t had in a long time..

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I was happy with the actual massage itself. I was just a bit cold the whole time.