Wellsprings Day Spa (5046 reviews)

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I was roughly 20 minutes it’s my massage when it was interrupted that my massage therapist had the wrong client which was fine mistakes happen, but she also said out loud that it stuffs everything up and everything will be messed up and I immediately felt upset and like it was my fault and couldn’t relax after that, I had a new massage therapist take over which was okay but she started on my legs when I had just had the first massage therapist spend 10 minutes on my left side of my back so my right side wasn’t touched and left with a really stiff richt side and relaxed left side I didn’t get a finished back massage which was my main tension area as I disclosed to my first massage therapist, so I don’t think there was any communication between the massage therapist on what section was completed etc, katlyen my second therapist did her job well I can’t fault the massage she completed but he techniques from the First Lady and katelyn felt so different I didn’t get to feel relaxed during the massage just from the First Lady saying them things out loud which she probably didn’t realise how it might of made me feel, at the end katelyn said I had a birthday voucher but then a second lady that came off sort of rude and said no because I didn’t tick emails even tho I was still subscribed to sms and post and I usually always receive my birthday vouchers every year so even tho I had one I wasn’t allowed to use it, I just felt like the money wasn’t worth wait I experienced today and I will most likely not return, my anxiety is worse then what I went in with and didn’t feel like I left relaxed at all, but Thankyou to katlyn for a nice massage from what she had to do and take over.

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I love Megan (I think that’s her name), she lovely efficient and makes me feel extremely comfortable, sonething I haven’t had in a long time..

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I was happy with the actual massage itself. I was just a bit cold the whole time.

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I have been a client of well springs for around 10 years. For convenience I have always booked my next appointment in advance after each visit. I have never "not showed" for my appointment. They now have a policy that requires a $50.00 deposit which you loose in the event of a "no show". Fair enough for new customers, garbage for a long term client like myself. This morning I woke with a migraine headache so rang to cancel todays haircut and wax, and was told very abruptly it was going to cost me $60.00 fine for cancelling. I rang early in the morning for a 4.30pm appointment. This is completely unfair treatment of a long term customer!!!So rather than loose $60.00 I rang back and decided to brave through the appointment for my hair only. When my husband picked me up following the visit I was in tears because I was made to feel like a criminal for being ill with a headache. Your business needs to look hard at its attitude of its front of shop staff toward loyal customers like myself. My hair dresser is beautiful and brilliant and knew nothing of the way I was treated by your booking staff.

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Really happy with my eyelash lift, brow tint, hair foils and cut. The environment was beautiful and everyone was lovely.

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Service provided was excellent, the caring approach and availability of the personal lockers is great